Customization of the Resiliency Education and Skills Training
Borrowing from the research findings and theoretical constructs of Narrative Medicine, Relational Therapy, Interpersonal Communication Theory and Trauma Recovery Intervention, REST brings together the most effective elements of each domain. Interventions are founded in the proven studies of similar programs that may have addressed one of the aspects of REST. They are creative and dynamic in nature and take shape from participants and the process that inspires between them.

* Engaged Listening and the Beholding process
: Communication theory brings to light the value of effective listening, non-verbal communication and language use to convey a message at best. With REST, participants learn the art of "engaged listening", characterized by empathic and focused listening, which allows the speaker to experience what we call "the beholding process". In this experience, both the speaker and the listener will find comfort and clarity in their connection.

* Reflective Readings:
This Narrative Medicine based intervention connects interdisciplinary professionals through shared experience as they evaluate and reflect upon a narrative. Through the reflective process, participants will be able to gain insight, rejuvenate healthy emotional responses to critical incidents and find resilience in the group.

* Creative Writings
: With few "rules" other than this being a timed exercise, writing prompts taken from both Narrative Medicine and Trauma Recovery work are used to provide a structured freeing of experience and emotion associated with critical incidents of medical practice. Emotional recognition and expression in relation to critical
incident in a creative and mindful way can result in stress-reduction. It gives way for the health care providers to trust that they can share the emotional response appropriately with co-workers and even patients without risk of violating boundaries or seeming ineffective.

* Interdisciplinary Interviewing:
Relational Therapy practice engages clients through gaining perspective on how they function in relation to family, friends and co-workers. REST incorporates this valuable understanding of "self in relation to other" through interdisciplinary interviewing that sheds light on the physician-nurse relationship. In turn, this interviewing intervention teaches how to elicit narrative (personal story). Participants develop their abilities to provide integral medicine by using this interview technique with patients in order to draw out their illness narrative for broader understanding beyond just the symptoms.
   "The beholding process"
 Benefits of Resiliency Education and Skills Training:

   1.Teaches engaged listening and the art of dialogue.

   2. Increases the capacity for empathy.

   3. Ability to elicit patient information without sounding like a walking chart,               therefore rehumanizing the intake process.

  4. Effective interpersonal communication from provider to provider and provider              to patient/family members.

  5. Relief from stress of critical incidents experienced in caring for patients.

  6. Creates opportunities for caregivers to give and receive support.

  7. Enhances self-esteem and confidence

8. Contributes to realistic goal setting.

  9. Models healthy behavior for patients and colleagues.
10. Improves the "Culture of Safety" in the Medical Environment.

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